Powerful Features

The Telinq platform boasts many enterprise features and the list is continually growing to meet customers demands and expectations, making it the ideal platform for both small and large corporations.

Basic System Features

Voice Mail

Divert your calls to personalised voicemail for when you are too busy, on another call or unable to take a call.

Music on Hold

Play music or adverts to your customers, whilst on hold or being routed to another staff member.

HD Call Quality

Superb High Definition audio for all calls made via the Telinq platform.

Call Encryption

Enable call encryption for greater security over your calls

Audio Library

Use the audio library for storing all your music on hold, IVR recordings, marketing adverts and so on.

Number Transfers

Bring your number to the telinq platform, transferring to us is simple.

SIP Trunks

Use our SIP trunks with your own SIP PBX.

User Extension Control

Manage your users and extension features with ease from within your control panel.

Video Conferencing

Use our video conferencing feature to add that personal touch to your meetings and calls wherever your colleagues are in the world.

Call Handling Features

Call Forwarding/Routing

Route calls to multiple destinations including extensions, ring groups, internal or external.

IVR

Press 1 for sales, 2 for accounts, 3 for marketing etc.... Create and present a professional image using our easy to edit IVR

Ring Groups

Create ring/hunt groups for specific departments, premises and teams

Time of Day Routing

Create out of hours routing schedules to divert calls that come in after business hours or route calls to different locations at specific times.

Call Screening/Blocking

Screen and block any unwanted calls coming in on your numbers

Call Queuing

Keep callers on the line by keeping them in a queue

Dial by Extension

Allow callers to get direct to a users by using the dial by extension feature

Wallboard

Show live call data and important statistics of current call information

Busy Lamp Field (BLF)

See the status of your team members easily with BLF's

Call Management Features

Call Recording

This professional feature removes the complexity and need for additional call recorders

Conference Bridge

Collaborate with your colleagues and customers easily using our conference bridge facility.

Call Logs

View comprehensive call logs via the admin control panel

Call Monitoring

Listen to live calls taking place for training and helping employees. Barge-in option to talk to employee without the person hearing.

Alternative Caller ID

Present different number on outbound calls for different parts of the business or different team locations

Voice Mail to Email

Get voice mail delivered to your email or colleagues email as well as yours.

Missed Call Alerts

Missed call alerts on phone as well an email alerting you with details of the call

Short Codes

Access features of the phone system by entering short codes

Integration Features

Hardware Provisioning

Your phones can be auto provisioned so they can work straight out of the box.

Roles and Permissions

Configure user account and roles for everyone in your organisation.

Phone Books

Create and manage shared phone books for your organisation.

Device Features

IOS and Android Apps

Use one of our free apps, to replicate your desk phone and bring you tones of other features like chat and video.

Built-in Browser Phone

No need for a desk phone or any special apps, just use a web browser to make and receive HD Calls.

Built in Fax

Send and receive faxes using our built-in fax to email service.

Use any VoIP Hardware

We support all the major brands of VoIP hardware giving you the choice to use what you want.

Video Calling

We support video calling via the platform and its built-in to our free apps too.

Windows, MAC & Linux

Use one of our free Apps or built-in browser phone eliminating the need for a desk phone.

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